ABOUT US

At Zatia Beauty,we are committed to providing high-quality services and products while ensuring every client has a beautiful experience. Due to the nature of our services and products, please review our refund policy below. Hair Extensions & Hair Products All hair extension sales and hair products are final sale due to hygiene and quality control standards. We do not accept returns, exchanges, or refunds on hair that has been installed, altered, colored, washed, brushed, cut, or worn. Once hair has been purchased, opened, or customized, it cannot be returned. Salon Services Service satisfaction is important to us. If you have any concerns with your service, please contact us within 48 hours of your appointment so we can review the issue and determine the best solution. Refunds are not provided for a change of mind, incorrect expectations, or dissatisfaction due to personal preference after the service has been completed. We are happy to make reasonable adjustments when possible to ensure you love your results. Color Services & Extensions Color results may vary depending on your natural hair condition, previous color history, and hair texture. Adjustments or corrections must be discussed within the allowed timeframe. Additional charges may apply for changes outside of the original service agreement. Deposits & Appointments All deposits are non-refundable and are applied toward your appointment balance. Deposits may be forfeited for cancellations, no-shows, or appointments canceled without proper notice. Rescheduling is allowed with advance notice based on availability. Client Responsibility Clients are responsible for following aftercare instructions provided by the stylist. Damage caused by improper maintenance, neglect, or failure to follow care instructions is not eligible for a refund. Thank you for choosing Zatia beauty We appreciate your business and are dedicated to creating beautiful, confidence-boosting results.